Integrity Transport Solutions — Modern Marketplace

Legal matters

Integrity Transport Solutions Cancellation Policy

1. Overview

Integrity Transport Solutions provides a marketplace that connects vehicle owners (“Hosts”) with renters (“Renters”) for car rentals. This Cancellation Policy outlines the rules for cancelling bookings made through the Integrity Transport Solutions platform.

Each booking is also subject to the specific terms displayed in the vehicle listing, Rental Agreement, and any Host-selected cancellation terms.

2. Renter Cancellation

Renters may cancel a booking before the rental start date. Refunds are calculated based on how far in advance the cancellation is made:

Tier Cancel At Least Refund
Flexible Cancellation 7 days before start 100% of the rental fee
Moderate Cancellation 3 days before start 50% of the rental fee
Strict Cancellation 0 days before start 0% of the rental fee

A platform processing fee of 5% may be retained on refunded bookings regardless of tier. Where a Host’s listing terms allow otherwise, or Integrity Transport Solutions approves an exception due to an eligible circumstance, refund amounts may differ from the table above.

3. How Renters Cancel

Renters must cancel through their Integrity Transport Solutions account:

  • Log into their account;
  • Go to My Bookings;
  • Select the booking;
  • Choose Cancel Booking.

Approved refunds will generally be processed back to the original payment method within 5–7 business days.

4. Extenuating Circumstances

Integrity Transport Solutions may review cancellation requests involving unexpected events, including:

  • Severe weather conditions;
  • Documented emergencies;
  • Other circumstances outside the renter’s reasonable control.

Supporting evidence may be required. Requests can be submitted to: support@its.mowtechdemo.com

5. Host Cancellation

Hosts are expected to honour confirmed bookings.

If a Host cancels a confirmed booking:

  • The renter will receive a full refund, including applicable platform fees;
  • Refunds are normally processed within 5–7 business days.

Host cancellations may result in:

  • A cancellation fee;
  • Reduced listing visibility;
  • Temporary account restrictions;
  • Further action depending on cancellation frequency.

6. Changes to Bookings

Changes to bookings, including rental dates, pickup/drop-off times, vehicle changes, or rental duration are subject to Host approval and availability.

A booking modification may be treated as a cancellation if it cannot be accommodated under the original booking terms.

7. Platform Fees

Platform fees cover payment processing, technology, and marketplace services.

Unless otherwise stated:

  • Platform fees are non-refundable;
  • Exceptions may apply for Host cancellations or approved extenuating circumstances.

8. Disputes

If a renter or Host believes a cancellation has been incorrectly handled, they may contact Integrity Transport Solutions Support. Integrity Transport Solutions will review disputes on a case-by-case basis.

Contact: